BOBO2dd22222223H3  2hZ-jFLOM!`Γ xHH@Rg(HH(dh Xl /b ?ɰ?(/((/(4b?]@L  `wDSETTZy"$33333:%  '(lE%pEbc     . \      YZ[\k~  V    c f       \ _       ~ $ZuZgO33 Help to document illegal steering As we all know, certain insurance companies are steering your customers away. In some cases they are using some very coercive language. Specific to first party claims, the word track may be that they are unable to see the car for several weeks - way beyond the six business days that Reg 64 provides for. Or perhaps that your customer must bring their car to the drive-in claims center if it is driveable. Amazingly, most customers may not be qualified to make that decision!?? Consequently, if your customer is presented with this type of approach and feels that they are being unfairly pressured, a complaint to the NY State Insurance Department will help to document this activity and give the Department the opportunity to determine if any violations exist. The procedure is easy and can be done online. n Go to www.ins.state.ny.us n Click on consumers n Go to how to file a complaint and click on the 2nd choice (all other individuals) n Then click on 2nd paragraph you can file a complaint using our online consumer complaint form n On the consumer complaint application page click on complaint for yourself n Go to what is your name & use your shop name etc. n Complete form, then click submit. These complaints will help with any future actions the Department may take. Ed Kizenberger Executive Director ZNDSET2H4pxb3 oZu36* >>Og HHOg Og## "C,  Helvetica .$ Y*L  Kb"C#"2Kb$@@b   ? ??    ~~ |0>8x>Þ8~8~8?{>>9~`|88~~@8?σ8x|8 x<8|8888xx8xx<x`pp` x$@@'b`x<`<x8xpp`  `?`08p x` x`@8@<8`xxxp?p?`?` ?`  0 0{  ; `?0`p``?``ǀppppoxox[xKxxxx`xx?x x x x x 9x9x xx x ?x$@@':b ?x ?@x x >xp ?p @|p `p! @`>p"`!`? ` ? ` ? `0> p0?   p?  p ?  ?G ? ?n! ? ?  ?0 0``p? `0x@|x8x{8<`? ` <`<0 1 x >xx x   0 _ `  ` < _!~!~~ x`>?xx0? 8?@ < 8 >p>|`< ax~xp??x` p 8>88px`rxx<p?A?|>x8|8x `$:::Kbp<pxp9|w9|?>~|x~8 ypx8>>`~8aq?ǟ~a??a?燀~ycyyy ~~ǀ? ?x` x @8a8 a! ?    DSET2HA3x  ; 6*DSET2H J36*DSETT333 =   3DSETT  3338=  3 DSETTLM4346=6  5 k ~ ?  L M  N O   4 Long Island Auto Body Repairmens Association, Inc. P.O. 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